Questions & Answers

Below are some answer to our most commonly asked questions

Billing & Payment:

How  do I pay for my repair?
You will only ever be charged for a repair once it is complete and tested fully working unless payment as been made via Paypal upon booking. Payment can be made via Paypal, Debit or Credit cards, cheque, Postal order, bank transfer or cash on collection. A final invoice will be issued opon completion. Cheques will take 4 working days to clear.

What if i  don't have a PayPal account, does that mean I can't be invoiced?
No. An invoice will be sent to your email address and all you need to do is pay via a credit/debit card. There is no need to register for a PayPal account.

How do i pay via debit/credit card?
Click on the link in the email sent to you to go through to paypal's secure servers. Once there youll be asked to log into your Paypal account. You dont need to log in, just click the link below that says "Dont have a Paypal account click here to pay via debit/credit card" and follow the on-screen instructions.

What if i don’t have a valid email address, how can I pay?
If you dont have a valid email address we wont be able to send an email invoice. An invoice will be sent to your specified address. Payment can be made by sending a cheque or postal order to us. Please make payable to: www.fast-pc.co.uk. Please be aware that your item may not be returned untill payment is complete.

Delivery:

How should i send my parcel to fast-pc?
You can send your console to us by using any service you wish. We do recommend Royal Mail Special Delivery or First Class Recorded Delivery as we will have to sign for your package, meaning its fully traceable.

What should I do If forgot to include my packaging slip when I mailed my console to fast-pc?
Contact us as soon as possible! All console sent without a packaging slip will be put to one side untill contact is made. We will have a record of your details on our system which we will beable to match upon contact. No repair will be done without customer details.

Do i need to pay extra for return delivery?
No. Return postage cost is covered by the price of repair. Return postage is only payable if the repair cannot be completed at a cost to the customer of £6.50.

Do you deliver to university or bussiness addresses?
Yes.  PO boxes not included. Contact beforehand for PO box returns.

How should I package my console?
For consoles such as the DS Lite & PSP and phones such as iphone, which are quite small, a layer of bumble wrap and a Jiffy bag will be sufficient to protect your item. A box is preferred but not essential.  We cannot guarantee the packaging will be the same for return posting, but it will be safe & secure.

Is it possible to check the status of my repair?
Yes. Please contact us either by email or phone.

How long do I have to wait before my console is returned to me in working condition?
Once we receive your console work starts within 1-3 days and work is seen through to completion during that time with your console. Most are completed the day we receive your console. You will be notified upon completion with return details. Overall turnaround time from the date of you posting to us (normal royal mail post) is around 3-4 days. Please be assured we wont keep your console longer than 7 days max. At any time.

It says "next day delivery" so why havnt i received my item yet?
Most of our smaller items are sent via Royal Mail 1st class post with Recorded delivery. 95% of orders dispatched before 3pm will get to their destinations next business day, another 4% will get there the day after, however someimes Royal mail can take upto 7 days to deliver your item. Tracking numbers are available upon request.

What if my item as been lost or doesnt appear within 7 days?
Most packages will arrive on time, however should your item take longer than usual all we ask is that your wait 15days before reporting a lost parcel. Then we will refund or replace without fuss. Overseas buyers are expected to wait 28 working days.

Im an overseas buyer, why should i pay £4.99 for delivery?
All prices published on our website are for the UK only. £4.99 ensures overseas parcels are sent via recorded international signed-for post with full online tracking information available.

Im an overseas buyer and i dont want tracking, can i have free delivery?
No. all overseas packages must be sent international signed for service, no exceptions. Failure to pay the overseas postage will result in your order being cancelled and possible delays to refunds.

Contact:

How quickly can I expect a reply to an email message?
Most messages will be replied to within the sameday. Please allow for extra time on weekends and bank holidays.

Where abouts are you based in the UK?
We are based in Thurnscoe, Dearne Valley area. Close to Barnlsey & Doncaster within 3 miles of A1 access.

Do you have a landline number I can contact you on
Yes, Please call 01709 892631

Guarantee:

Is there a warranty or guarantee with my repair?
Yes. 3 months (90 days)  from the date of repair.

Do I recieve a proof of my gaurantee and payment?
Upon making payment online, a receipt will be issued. Please retain this receipt as proof of guarantee.

What if the same fault happens again within the 3 months warranty period?
In the unlikely event that your console appears to have the same fault please contact us via the RMA page on our website. You will be asked for a copy of your receipt when you send in your console to us for repair under warranty.

Should i include any accessories when sending my console to you?
No. Unless notified.

Do you repair consoles from outside the UK?
Yes. Please contact us beforehand. Always happy to help.

Do you repair consoles that have been modded, chipped or have custom firmware installed?
Yes. But please don’t ask us to install modchips. Always give the full detials of your modification beforehand. Failure to report any modifications before repair may result in loss of modified usage.

Pre-orders

When will i receive my pre-order?

pre-order work on a E.T.A. (estimated time of arrival). This is an approx. date. Times may vary. If a product becomes available before the ETA date it will be shipped on the day we receive it. You will receive an email upon disptach.

What if my pre-order is delayed?

If your pre-order is any more than 2days late we will contact you with details. If these details arent suitable then an instant full refund will be given. No fuss.

Misc.

My console is totally broken should i bin it?

No please dont. We must dispose of electrical equipment in another way. If you send it to us we will see if anything can be done to fix it. If not we can dispose of it for you in the right way.

How do i know which psp model version i have; PSP1000, 2000, 3000?

If you take out the battery, behind it is a warranty sticker which will define which model your have. i.e it may say PSP1004 - this is always a PSP1000 model.

Why cant some PSP2000 and all PSP3000 models be unbricked?

Sony updated the internals of these PSP's with a new motherboard that cant currently be recovered from a brick. TA88v3.

My iPhone is a very expensive item and i dont really want to send it via post?

Dont panic, if your iPhone is sent via special delivery it will be insured upto £500 against damage in transit. you can also use our drop off and collection service or our callout service if local or nearby. Fast-pc will always post your iPhone using Royal Mail Special Delivery with full insurance for your piece of mind.

Why does your website show links that dont seem to be there anyore or un-available?

Please clear your brwosers history & cookies before viewing our website.

Wholesale & Trade Accounts

How do i access the trade page?

You need to fill out the trade account registration form and be verified to access this page.

Why does the trade section have a different shopping cart?

The trade part of our website is a different part of our business and transations are kept seperate to those on our main site to avoid confusion in prices. Once your account as been passed for trade prices, all prices in future transaction will be trade prices on this website.

 
What if i dont have a shop or trade?
Dont worry, anyone who buys in bulk or is a very regular customer can have trade access. Your trade access is at the discretion of the management.